Privacy Policy & Project Data Confidentiality
SerPan Cold confidentiality commitment protecting client architectural drawings, capacity data, and B2B project specifications.
1. Data Controller & Corporate Identity
Pursuant to Law No. 6698 on the Protection of Personal Data ("KVKK") and GDPR principles, the data controller is CFY Mühendislik Mim. Dan. Yapı Malz. İnş. San. ve Tic. Ltd. Şti. ("SerPan Cold"), with head office at Cevizli Mah. Orhan Gazi Cad. 24/B Maltepe / İstanbul and manufacturing/logistics facility at Gebze Lojistik & Sevkiyat Koordinasyon Merkezi, Gebze / Kocaeli.
2. Processed Data & Purposes of Processing
Contact details (Full Name, Company Name, Phone, Email) and project data (room/building dimensions, architectural drawings, and technical specifications) shared via our 4-pathway engineering quotation forms, simulators, and WhatsApp channels are processed strictly for:
- Preparing commercial quotations for cold room doors, insulated sandwich panels, refrigeration systems, and cold storage buildings,
- Generating preliminary engineering calculations, shop-drawing layouts, and shipping/container loading plans,
- Managing after-sales technical support, spare parts supply, and warranty services.
3. Cookies & LocalStorage Usage
serpancold.com does not use third-party advertising or tracking cookies. Only essential session/language preferences and client-side "My Quote List / Comparison Basket" (localStorage) data stored on your own device are used.
4. Your Rights & Contact Channel
You may submit all data privacy inquiries in writing to [email protected] or via our corporate phone line at +90 (505) 507 04 18.
Frequently Asked Engineering & Supply Questions
Frequently asked technical questions regarding cold room doors, panel thickness selection, thermal sealing details, and turnkey project workflows.
C36 Why are fixed per-m² cold room or cold storage building prices not listed on the website?
Two 100 m² facilities—one a +4°C single-door produce room and the other a -35°C blast freezer with monorail doors—have vastly different specifications and costs. Instead of misleading flat prices, we provide rapid, transparent item-by-item engineering quotes.
C37 What information should we share to receive a fast and accurate quotation?
Simply share room or building dimensions (L × W × H), target temperature (+4°C, -18°C, etc.), stored product type, required door sizes, and desired scope (supply-only, installed shell, or turnkey) via WhatsApp or our quote form.
C38 How are container and truck loading plans prepared for international export orders?
Panels are bundled with protective PE film and reinforced edge guards, while doors and hardware are packed in ISPM-15 export crates. Loading layouts are optimized for 20' DC, 40' HC containers, or 13.60 m mega trailers.
C39 Which Incoterms delivery options and customs documents are provided for export projects?
We offer EXW, FCA, FOB, CIF, CPT, and DAP delivery terms from Gebze / Istanbul, complete with Commercial Invoice, detailed Packing List, ATR / EUR.1 / Certificate of Origin, and technical declarations.
C40 Do you provide installation supervision or erection crews for international projects?
Yes. Alongside numbered shop and assembly drawings included with every export kit, we can dispatch experienced site supervisors to guide your local crew or deploy a full installation team.